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POLICIES:

Scheduling:

Appointments can be scheduled online, by clicking BOOK NOW.

For a better understanding & details about our services, please read the full description for the service(s) of interest,  

The system will offer availability based on the service(s) chosen. If your 1st choice date/time is not available, it is recommended to schedule another spot that works for you & keep checking back to see if a better option becomes available.

Once your appointment is scheduled, you will receive a confirmation email/text, as well as 3 days before the appt date & a reminder the day before. 
All clients are required to reserve an appointment with a credit/debit card. This    

Rescheduling/Cancellations:

Hey, life happens!

We feel it is unfair to penalize someone if they need to cancel or reschedule for whatever reason.  

This is much appreciated, because your stylist has a better chance of scheduling someone who is on the waiting list. If your stylist needs to make any changes, you will be contacted with notice.   

NO REFUNDS:

When you pay for your service, you are paying for your stylist's time, labor, product, reputation & results. With this being said, there are no refunds for any reason.

Your VIP consult insures your understanding of all factors regarding YOUR hair, service & expectations. If there is ever a mistake made by your stylist, it will be addressed and resolved before you leave the salon. If there is a technical issue with your hair, that may have been overlooked prior to leaving the day of your appointment, please contact your stylist immediately!

A personal issue (second thoughts, feedback from fam & friends, you spent over budget, unrealistic expectations, etc.) is not your stylist's fault. If you need an adjustment made to your hair because of a personal issue, no need to feel uncomfortable, please contact your stylist for a new appointment to make any necessary changes. Anything is fixable.